Product Warranty

Nurani Interior Ltd stands behind this product, warranting it against material and workmanship defects during normal residential use for a period of 1 to 20 years, specific to certain products, as long as it remains in the possession of the original consumer purchaser.

This warranty exclusively benefits the initial consumer purchaser or owner and cannot be transferred to subsequent purchasers or owners. It applies strictly to purchases made and installed within Bangladesh.

Should a defect arise and a valid claim be submitted, Nurani Interior Ltd will, at its discretion, either repair or replace the faulty product at no cost. The replaced product then becomes the sole property of Nurani Interior Ltd. The decision to repair or replace rests solely with Nurani Interior Ltd. Proof of purchase is a requisite for all warranty claims.

Residential Warranty

Nurani Interior Ltd extends this warranty to cover material and workmanship defects during regular residential use for a duration of 1 to 20 years, applicable to specific products, as long as it remain in the possession of the original consumer purchaser.

This warranty exclusively benefits the initial consumer purchaser or owner and cannot be transferred to subsequent purchasers or owners. It applies strictly to purchases made and installed within Bangladesh.

Should a defect arise and a valid claim be submitted, Nurani Interior Ltd will, at its discretion, either repair or replace the faulty product at no cost. The replaced product then becomes the sole property of Nurani Interior Ltd. The decision to repair or replace rests solely with Nurani Interior Ltd. Proof of purchase is a requisite for all warranty claims.

Exclusions And Restrictions

  1. This warranty applies solely to products purchased through Nurani Interior Ltd. flagship Store, Authorized Showrooms, and Authorized Dealers across Bangladesh.
  2. It does not cover any foreign objects (e.g., balls, toys, plastic bags) lodged in the commode.
  3. Damage or loss resulting from natural disasters such as fire, earthquake, flood, storm, etc., is not covered.
  4. Damage or loss resulting from the use of acidic chemicals on any products is not covered.
  5. This warranty excludes defects or damage caused by non-genuine Nurani Interior Ltd parts, installation errors, product abuse, misuse, improper maintenance, breakage, improper care or cleaning, improper repair or installation, and/or relocation of the product from its original installation location.
  6. Nurani Interior Ltd bears no responsibility for damage occurring during installation, repair, or replacement.
  7. Damage or loss due to electrical surges, lightning strikes, or other external factors not attributable to Nurani Interior Ltd or not within the product’s specified tolerance is not covered. This includes failure to use the factory-equipped cord and plug or using a loose or faulty electrical outlet.

Claiming Service Under Warranty

Please retain this warranty document along with your proof of purchase. Customers can request service by contacting the supplier from whom the product was purchased or by directly reaching out to Nurani Interior Ltd.

Customers are required to submit a video illustrating the issue they are encountering to Nurani Interior Ltd through their Hotline Number, Social Channels, or Email. Nurani Interior Ltd will take necessary action within 72 working hours (inside Dhaka city) of receiving the video submission.

Customers must provide reasonable and timely access for repairs. Nurani Interior Ltd will not be held accountable for any loss, damage, or additional costs incurred due to delayed access.

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